Customer Service Policy

This Customer Service Policy outlines the standardized service rules, shopping guarantees, logistics regulations, return and refund terms, and customer communication principles for our official website. Designed to deliver a transparent, reliable, and customer-centric shopping experience for all global users, this policy applies to all orders, services, and interactions on our site. We adhere to open, fair, and professional service standards to protect every customer’s rights and interests while maintaining a stable and reassuring online shopping environment.

1. General Service Principles

We are committed to providing professional, efficient, and considerate customer service for all global shoppers. All service rules are formulated in accordance with international e-commerce service norms and consumer protection principles. Every customer can enjoy equal high-quality shopping services and after-sales guarantees without regional restrictions. We uphold the core service tenet of honesty and transparency, and all service commitments displayed on the official website are strictly implemented without any hidden rules or additional binding terms.

All transactions on the website are settled in United States Dollars (USD) uniformly. No other currency is accepted for settlement, and there will be no arbitrary currency conversion fees or handling charges during the entire transaction process. All displayed product prices on the page are final transaction prices, which are open and transparent to all users.

2. Shipping & Delivery Policy

We provide inclusive and worry-free global shipping services for all customers worldwide, aiming to deliver high-quality body care products to every user in a fast and safe manner.

Order Processing & Shipping Time: All confirmed orders will be processed and shipped within 1 to 3 working days after successful payment. Our team conducts strict product inspection and packaging before shipment to ensure that all commodities are intact, well-protected, and meet quality delivery standards. Orders are processed in the order of payment completion to ensure fair and standardized order arrangement.

Delivery Cycle: After the order is dispatched, the standard global delivery time ranges from 6 to 12 working days. The specific arrival time is subject to international logistics transportation, customs clearance progress and regional transportation arrangements. We cooperate with stable and professional global logistics channels to ensure the stability and traceability of parcels.

Free Shipping & Tariff Guarantee: All products on our website enjoy full global free shipping with no minimum order requirement. We bear all logistics fees, transportation fees, and all related tariffs and customs clearance fees incurred during international transportation. Customers do not need to pay any extra fees, additional charges or customs costs during the entire shopping and receiving process, achieving a true zero-additional-cost shopping experience.

3. Return Policy

We support a customer-friendly and flexible return service to fully protect consumers’ shopping rights. If you are not satisfied with the received products or encounter product quality problems, you can apply for a return application in accordance with the following standard rules.

Return Eligibility & Time Limit: We provide a 60-day return window for all orders. Customers can initiate a return request within 60 days from the date of receiving the goods. All return applications within the valid period will be accepted and processed by our professional after-sales team in strict accordance with the policy.

Return Conditions: To ensure the standardization of return processing, the returned products need to keep intact packaging, unused status and complete product accessories. Products damaged due to personal use, man-made damage, or missing accessories will not be eligible for free return service. We strictly review each return application to ensure standardized and fair processing for all users.

4. Refund Policy

Our refund mechanism is efficient, standardized and transparent, ensuring that customers can recover funds in a timely manner after completing the return process.

Refund Processing Cycle: After we receive and verify the returned products to meet the return standards, our after-sales finance team will complete the refund processing within 5 to 10 working days. The refund will be returned to the original payment account used for the order transaction.

Refund Explanation: The refund amount covers the full payment amount of the original order. Since we undertake all shipping and tariff costs, no additional logistics fees or handling fees will be deducted from the refund amount. In case of special order exceptions, our customer service team will communicate with the user one-on-one to provide a reasonable solution to ensure the legitimate rights and interests of customers are fully guaranteed.

5. Discount & Pricing Service Rules

We adhere to the principle of open and preferential pricing, and provide long-term high-discount benefits for all products on the site. All commodities support high discount activities all year round, with the highest discount up to 70% off. All discount rules are displayed on the official website in real time, and all users can enjoy the same preferential policy without threshold and discrimination.

All product prices and discount rules are adjusted uniformly by the official website. Once the preferential policy is launched, it will be strictly implemented. There will be no hidden price increases, discount restrictions or differential pricing behaviors to ensure that every customer can enjoy cost-effective shopping benefits.

6. Customer Communication & Support Service

We provide professional and dedicated customer consulting and after-sales support services. For any product consultation, order inquiry, logistics query, return and refund problems, service suggestions and other related needs, customers can get in touch with our official team through the designated channel.

Official Contact Channel: All customer consultation and service requests are uniformly processed through the Contact Us page on our official website. We have a professional customer service team to respond to user messages, solve user problems, and provide targeted professional service guidance to ensure that every user’s demand is effectively responded and properly handled.

We maintain a polite, professional and efficient communication attitude for all customer feedback. We actively listen to users’ shopping experience and product suggestions, and continuously optimize our products and service processes based on customer feedback to improve the overall shopping experience.

7. Service Update & Interpretation Rules

We reserve the right to adjust and optimize the customer service policy according to business development and industry standard updates. All policy updates will be displayed on the official website in a timely manner, and the updated rules will take effect upon publication. All shopping behaviors on the official website are deemed to recognize and abide by the latest customer service policy rules. We always maintain the principle of customer priority, and all adjustments will be based on protecting consumer rights and improving service quality.