Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund review, fund processing, and service guarantees for all orders placed on our official website. The policy is formulated to provide transparent, fair, and customer-friendly after-sales service for every global user. All shopping behaviors and return and refund applications on the website are subject to the rules specified in this policy. By placing orders and using our services, customers acknowledge and agree to the refund service standards we provide.

1. General Refund Rules

We are committed to delivering a worry-free shopping experience for all customers. We provide a flexible and inclusive return and refund mechanism for all body care products sold on the site. All products support independent return applications within the valid service period. The entire after-sales process follows standardized review and processing procedures to ensure the legitimate rights and interests of every customer are fully protected.

All transactions on the website are settled in unified USD currency. All refund amounts will be calculated and returned in the original transaction currency. There are no hidden handling fees, deduction fees, currency conversion fees or additional service charges in any refund process. We bear all logistics and tariff costs incurred during product transportation and return processing, and customers will not bear any extra expenses related to orders and after-sales services.

2. Valid Return and Refund Timeframe

We provide an extended customer satisfaction guarantee window for all orders. Customers are entitled to apply for product returns and corresponding refunds within 60 days after receiving the purchased goods. All return applications submitted within the valid timeframe will be accepted and reviewed by our professional after-sales team in accordance with official standards.

Applications submitted beyond the valid return window will not be accepted for conventional return and refund services. We recommend customers check product conditions and experience product effects in a timely manner after receiving the goods, and complete relevant after-sales applications within the effective period if service support is needed.

3. Return Eligibility and Conditions

To ensure the standardization and fairness of after-sales processing, all returned products need to meet basic return conditions. Products must retain complete original packaging, intact product status, and matching accessories. Unused, unopened and undamaged products can be approved for return and refund services after official review.

We support return applications for product dissatisfaction, inappropriate use experience, and non-quality personal reasons. Meanwhile, for products with quality problems, functional abnormalities or other official non-compliance situations, we will prioritize the review and actively provide complete refund guarantee services to ensure customer shopping experience.

Products damaged by artificial damage, improper personal storage, private disassembly, long-term use or secondary sales damage caused by personal behaviors do not meet the scope of free return and refund, and will not be approved for after-sales refund processing.

4. Refund Processing Procedure

Customers who need to apply for returns and refunds shall initiate after-sales applications through official designated channels and complete the corresponding return submission process. After receiving the customer’s return application, our after-sales team will verify the order information, product status and application reasons to confirm whether the application complies with official policy rules.

After the returned goods are received and inspected to meet the return standards, we will officially start the refund processing procedure. The whole refund processing cycle is stable and efficient, and all qualified refund applications will be completed within 5 to 10 working days.

After the refund is successfully processed, the funds will be returned to the customer’s original payment account. The specific arrival time of the funds is slightly affected by the processing rules of the customer’s payment platform, but we will complete the internal refund operation within the specified time to ensure timely fund return.

5. Refund Amount Standard

For all valid and approved return orders, we will provide full refund services for the actual payment amount of the order. No item fee, logistics fee, service fee or tariff fee will be deducted from the refund amount. Since we provide global free shipping services and fully bear all transportation and customs-related costs, customers do not need to bear any expense losses in the after-sales process.

In case of partial product return for multi-item orders, we will calculate the refund amount according to the actual unit price of the returned products, and ensure that the settlement amount is open, transparent and accurate without arbitrary deduction.

6. Logistics and Tariff Instructions for Returns

All tariff and customs clearance fees generated during the initial order transportation are fully borne by us, and no customer-related additional costs will be charged. In the return and after-sales link, we will follow the unified service standard to protect customer benefits, ensuring that customers will not face any hidden cost expenditure due to return behavior.

Our official free shipping service covers all formal orders on the site, and the preferential policy of zero additional cost for customers runs through the whole process of order placement, transportation and after-sales return, creating a fully secure shopping system for global users.

7. Exception Handling Rules

For abnormal order situations such as parcel loss, abnormal logistics sign-off, product damage in transit and order information errors, our after-sales team will conduct independent verification and processing according to the actual situation. Once the official verification confirms that it is not the customer’s personal responsibility, we will provide free return, exchange or full refund services according to customer needs, and fully bear all related losses.

For special after-sales situations that are not covered by conventional policies, customers can contact our official customer service team through the website contact channel. We will communicate one-on-one according to the actual order situation, and provide reasonable, fair and humanized solutions to ensure customer rights and interests are maximally guaranteed.

8. Policy Update and Service Explanation

We reserve the right to optimize and adjust this Refund Policy according to service iteration and industry standard updates. All policy adjustments will be displayed on the official website in a timely manner, and the latest policy content shall prevail for subsequent order after-sales services. Continuous use of the website’s shopping and after-sales services by customers is deemed as recognition and acceptance of the latest refund policy rules.

9. Contact Support

If you have any questions about return conditions, refund progress, amount settlement and after-sales exceptions, please get in touch with our official team through the Contact Us page on the website. Our professional after-sales customer service team will provide accurate replies, professional guidance and efficient problem handling services to ensure every after-sales demand is properly resolved.